Privacy Policy

Last Updated: September 4, 2026

The Haven Ember (“The Haven Ember,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit thehavenember.com, submit an inquiry, request information about an experience, join our mailing list, communicate with us, or otherwise interact with The Haven Ember.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Mailing or billing information
Preferred stay dates
Accommodation or experience preferences
Information submitted through inquiry, consultation, reservation, or contact forms
Communications you send to The Haven Ember
Information relating to services or experiences you are interested in
Payment and transaction-related information
Any other information you voluntarily choose to provide

Because The Haven Ember offers postpartum-focused hospitality and support experiences, guests or prospective guests may voluntarily provide information concerning pregnancy, postpartum timing, recovery preferences, dietary needs, accessibility needs, or other personal circumstances relevant to their requested experience.

Please provide only information that is reasonably necessary for us to assist you.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

IP address
Browser and device type
Operating system
Pages visited
Referring website
Date and time of visits
General geographic location
Website interactions
Cookie and similar technology data

We may use cookies, analytics tools, pixels, and similar technologies to understand how visitors use our website, improve performance, measure marketing effectiveness, and provide a more personalized experience.

3. How We Use Your Information

We may use information we collect to:

Respond to inquiries and consultation requests
Provide information about The Haven Ember experiences
Coordinate requested stays, services, amenities, and experiences
Communicate regarding reservations or potential reservations
Process or facilitate transactions
Personalize guest experiences
Coordinate with service providers involved in fulfilling requested services
Send marketing communications when permitted
Improve our website, services, and guest experience
Analyze website traffic and marketing performance
Prevent fraud, misuse, or security threats
Maintain business records
Comply with applicable legal obligations
Protect the rights, property, and safety of The Haven Ember, our guests, partners, and others

4. Postpartum and Personal Information

The Haven Ember is a luxury postpartum hospitality and lifestyle experience and is not a hospital, medical facility, or healthcare provider.

Information provided to The Haven Ember is not intended to replace communications with your physician or other licensed healthcare professional.

If you voluntarily provide health-related or postpartum information, we will use that information only as reasonably necessary to respond to your request, coordinate your experience, accommodate your stated preferences, or otherwise provide services you have requested, subject to applicable law.

The Haven Ember should not be used to submit information requiring emergency medical attention.

5. How We May Share Information

We do not sell your personal information for money.

We may share information when reasonably necessary with trusted third parties that help us operate our business or provide requested experiences, including, where applicable:

Hotel and accommodation partners
Postpartum doulas and support professionals
Wellness and spa partners
Dining and hospitality partners
Photographers, designers, event professionals, or other experience providers selected as part of your services
Website hosting and technology providers
Payment processors
Email and communications platforms
Analytics and advertising providers
Professional advisors, such as attorneys and accountants

We may provide these parties with information reasonably necessary to perform their respective services.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our legal rights, safety, users, or property.

6. Third-Party Partners and Services

Certain experiences offered through The Haven Ember may involve independently operated hotels, restaurants, spas, doulas, photographers, designers, event professionals, or other third-party providers.

These businesses may maintain their own privacy practices and policies. Information you provide directly to a third party is governed by that party’s privacy policy and practices.

The Haven Ember is not responsible for the privacy practices of independently operated third parties.

7. Payments

Payments may be processed through third-party payment providers.

The Haven Ember may not directly receive or store complete payment-card information when transactions are processed by an external payment processor. Payment information submitted through a third-party provider is subject to that provider’s applicable privacy and security practices.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website usage
Measure traffic and engagement
Improve website performance
Evaluate marketing campaigns
Deliver or measure advertising, where applicable

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will request consent before using certain non-essential cookies or similar technologies.

9. Marketing Communications

If you subscribe to receive communications from The Haven Ember, we may send information regarding our experiences, services, announcements, events, or other brand updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at [email protected].

Transactional or service-related communications may still be sent when necessary to administer an inquiry, reservation, transaction, or requested service.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate business and transaction records, resolving disputes, enforcing agreements, and satisfying legal, accounting, or reporting obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information under our control.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

12. Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have certain rights concerning your personal information, which may include the right to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Opt out of certain marketing communications
Withdraw consent where processing is based on consent
Request information about how your personal information is used or disclosed
Exercise other privacy rights provided under applicable law

We may need to verify your identity before completing certain privacy requests.

To submit a privacy request, contact us at [email protected].

13. Children’s Privacy

The Haven Ember’s website and booking or inquiry services are intended for adults.

Although our experiences may include services relating to babies, children, or families, we do not knowingly solicit personal information directly from children under 13 through our website.

Parents or legal guardians should provide any information reasonably necessary concerning a child when coordinating an experience.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact us:

The Haven Ember
Email: [email protected]
Website: thehavenember.com