Last Updated: September 4, 2026

At The Haven Ember, every stay is thoughtfully planned and coordinated around each guest. Your experience may involve accommodations, postpartum support, wellness services, dining, and other third-party partners that require advance scheduling and financial commitments.

For this reason, the following cancellation and refund terms apply to reservations made with The Haven Ember.

Reservation Payments

Your reservation is not confirmed until all required deposits or payments have been received and you have received written confirmation from The Haven Ember.

Payment schedules, including any deposit and remaining balance due dates, will be provided during the reservation process.

Cancellation by the Guest

If you need to cancel your reservation, please notify The Haven Ember in writing at [email protected] as soon as possible.

More Than 30 Days Before Your Scheduled Arrival

Cancellations received more than 30 days before the scheduled arrival date may be eligible for a refund of amounts paid, less:

• Any stated non-refundable reservation or planning deposit
• Payment processing fees, where applicable
• Non-refundable amounts already paid or committed to hotels or third-party service providers
• Custom products, services, or arrangements purchased specifically for the guest

15–30 Days Before Your Scheduled Arrival

For cancellations received between 15 and 30 days before the scheduled arrival date, payments made may be applied as a credit toward a future Haven Ember experience, subject to availability and any third-party costs already incurred.

Any non-refundable expenses already committed on the guest’s behalf will be deducted from the available credit.

14 Days or Less Before Your Scheduled Arrival

Payments are non-refundable for cancellations made 14 days or less before the scheduled arrival date.

Because accommodations, staffing, wellness appointments, dining arrangements, and other services may already have been reserved or purchased, we cannot guarantee credits for cancellations within this period.

Pregnancy, Birth & Postpartum Date Changes

We understand that babies arrive on their own timelines and that anticipated delivery dates can change.

The Haven Ember will make reasonable efforts to accommodate changes to your stay resulting from an earlier or later delivery date.

Changes are subject to:

• Hotel availability
• Room or suite availability
• Postpartum support availability
• Wellness and dining partner availability
• Other third-party scheduling requirements

A specific room, suite, provider, amenity, or service cannot be guaranteed when reservation dates change.

Where possible, payments will be transferred to revised dates rather than treated as a cancellation. Any additional costs resulting from new dates, seasonal hotel pricing, room-category changes, or third-party fees will be the guest’s responsibility.

Medical Circumstances

The Haven Ember recognizes that unexpected circumstances may arise surrounding pregnancy, delivery, or postpartum recovery.

Requests to modify or cancel an experience because of a medical circumstance will be reviewed individually.

While we will make reasonable efforts to provide flexibility, refunds cannot be guaranteed for amounts that have already been paid or contractually committed to hotels, providers, vendors, or other third parties.

The Haven Ember is a hospitality and postpartum support experience and is not a hospital, medical facility, or healthcare provider.

Hotel & Accommodation Changes

Hotel accommodations are subject to availability.

If the originally selected room or suite becomes unavailable because of circumstances outside The Haven Ember’s reasonable control, we will work to secure a comparable alternative where reasonably possible.

If an alternative accommodation results in a material price difference, the applicable adjustment will be communicated to the guest.

Third-Party Services

Certain components of a Haven Ember experience are provided by independent third parties, which may include hotels, postpartum doulas, restaurants, spas, wellness providers, photographers, designers, and other partners.

These providers may maintain their own cancellation and refund policies.

Once funds have been paid or committed to a third-party provider on a guest’s behalf, those amounts may become non-refundable regardless of The Haven Ember’s general cancellation timeline.

Wellness & Spa Appointments

Wellness, massage, spa, beauty, and similar appointments may be subject to the individual provider’s cancellation policy.

Late cancellations, missed appointments, or rescheduling requests may result in the loss of the service or applicable credit.

No-Shows & Early Departures

Guests who do not arrive for their scheduled experience without providing the required cancellation notice will not be eligible for a refund.

No refunds will be provided for:

• No-shows
• Late arrivals
• Early departures
• Voluntarily declined services
• Unused meals, appointments, amenities, credits, or experiences
• Changes in personal preference after an experience has begun

Unused portions of an experience have no cash value unless expressly stated otherwise in writing.

Experience Credits

Any credit issued by The Haven Ember:

• Has no cash value
• Cannot be redeemed for cash
• Is subject to availability
• May be subject to hotel or partner price changes
• May not be transferred to another person without written approval from The Haven Ember

Any expiration date or additional conditions applicable to a credit will be communicated when the credit is issued.

Changes Requested by the Guest

Changes to stay length, room category, dates, services, or other experience components are subject to availability.

Guests are responsible for any increase in cost resulting from requested modifications.

Reductions in stay length or removal of previously reserved services do not automatically entitle the guest to a refund.

Cancellation or Material Change by The Haven Ember

If The Haven Ember must cancel an experience and cannot provide a reasonable alternative, the guest may receive a refund or credit for amounts paid directly to The Haven Ember for services that have not been provided.

Amounts already paid to non-refundable third-party providers may remain subject to those providers’ policies.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Refund Processing

When a refund is approved, it will generally be returned to the original payment method.

Processing times vary depending on the payment processor and financial institution.

Any non-refundable processing fees or third-party charges may be deducted where permitted by law and disclosed to the guest.

Contact Us

For cancellations, reservation changes, refund questions, or other concerns regarding your Haven Ember experience, please contact:

The Haven Ember
Email: [email protected]
Website: thehavenember.com

Please include the name associated with your reservation and your scheduled arrival date.

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